Washington, D.C.-area resident Brad Todd was stunned when a Southwest Airlines flight attendant barred him from switching seats on a mostly empty flight from Kansas City to Reagan National Airport on ...

Talk about some sky-high baggage fees. Furious Southwest Airlines customers are sounding off over the carrier’s controversial new policy — which critics have slammed as a so-called “fat tax” after one ...

The hits just keep coming for the new-look Southwest Airlines. The low-cost carrier has become almost unrecognizable after eliminating its beloved bags fly free policy and introducing assigned seating ...

There’s turbulence over at Southwest Airlines, and many people didn’t see it coming. For years, Southwest earned praise from plus-size passengers for what many described as sensitive treatment. But ...

The carrier's assigned-seating rollout exposed bin-space battles, loyalty tensions, and the cost of abandoning old habits.

Airlines do not actually want an efficient boarding process. Airlines use inefficient boarding to profit from travelers’ fear and anxiety. Southwest switched from efficient open-seating to assigned ...

(NEXSTAR) – You are now free to move about the country — as long as you sit in your assigned, pre-purchased seats. Beginning on Jan. 27, 2026, Southwest Airlines is enacting a new assigned seating ...